Queenslanders have weathered many different events and got through the tough times by helping each other. With the COVID-19 situation changing daily, our priority is making sure that our staff, customers and the community, and all those who interact with us are as safe as possible.

We have been following advice from the Australian Government Chief Medial Office to help our customers, our people and the community in these uncertain times.

Our business continuity plans are in place and our Call Centres for both policy enquires and claims remain open working from home.

Some certainty in uncertain times

In these uncertain times, it is important to be reassured that Sure Insurance understands.

Sure is aware that many are struggling and doing it tough.

Sure have options available. You may consider spreading your payments over 12 months or possibly taking a higher excess to reduce your premium. For example, a $5,000 excess on your building reduces the annual premium by $750 or $62.50 a month. However, minimum premiums do apply.

If you’re experiencing financial hardship and wish to discuss your options, please do not hesitate to call us on 1300 392 535 to see how we may be able to help.

Assessing claims

To protect our people and our customers and in support of current social distancing requirements, we will be increasing the use of our virtual assessing processes – for example using live video assessment.

Live video assessment has been designed to minimise face-to-face interaction for customers who have made claims. Sure assessors will be contacting customers to arrange virtual assessments.

If we’re unable to provide our virtual assessing services, we will be asking our assessors and customers appropriate screening questions before we visit customers.

Sure assessors will also be using appropriate Personal Protective Equipment (PPE) and will be adhering to all current health and safety advice.

Stay Safe


Bradley Heath

Managing Director


What to do in an emergency

If you’re in a life threatening emergency, call 000 or your local SES on 132 500 first.

If it’s not life threatening, report any loss to the police and keep a list of any items stolen or damaged.

Next, contact our team on 1300 392 535.

Fairness First

You’re in safe hands with Sure.

Sure Insurance is Queensland owned and operated. We have partnered with global insurer, Liberty Mutual Insurance Company (Liberty), who underwrite your policy. In Australia, Liberty is licensed and regulated by the Australian Prudential Regulation Authority (APRA) and meets all prudential requirements

All financial services in connection with your policy are provided by us, on behalf of Liberty, under our Australian Financial Services Licence (AFSL 506378). Contact us for more information.