Chartered Loss Adjusters Pacific Claims has been appointed as the sole provider in an exclusive claims response agreement with Sure Insurance.

Pacific Claims

Managing Director of Sure Insurance, Bradley Heath, made the announcement saying, “Pacific Claims had demonstrated a long history of customer focused and professional responses to events as well as business as usual matters across our focus area. Most recently for the industry this was post tropical cyclone Debbie.”


Sure Insurance’s sole focus areas are Regional Queensland, from Bundaberg to Cape York.  One of its distinct points of difference is supporting local tradespeople and making sure the right people are on the ground when it matters.


Pacific Claims Director, Jon Capper, a loss adjuster for more than 40 years said, “With our long-term experience in this region we are targeting positive outcomes for a market that often goes without the attention and responses it deserves.”    “We wish Sure Insurance maximum success in what is a very unique market to the rest of Australia.”


The agreement commenced on 1 July 2019.


What to do in an emergency

If you’re in a life threatening emergency, call 000 or your local SES on 132 500 first.

If it’s not life threatening, report any loss to the police and keep a list of any items stolen or damaged.

Next, contact our team on 1300 392 535.

Fairness First

You’re in safe hands with Sure.

Sure Insurance is Queensland owned and operated. We have partnered with global insurer, Liberty Mutual Insurance Company (Liberty), who underwrite your policy. In Australia, Liberty is licensed and regulated by the Australian Prudential Regulation Authority (APRA) and meets all prudential requirements

All financial services in connection with your policy are provided by us, on behalf of Liberty, under our Australian Financial Services Licence (AFSL 506378). Contact us for more information.