With most residents currently in home isolation, Sure Insurance is urging householders to undertake a simple job that could potentially save thousands of dollars and loads of heartache – check if any Flexi-Hose is installed in the home.

Managing Director of Sure Insurance, Bradley Heath said aging Flexi-Hoses of varying degrees of quality were prone to bursting and were a potential ‘time bomb’ likely to cause significant damage to homes through the escape of liquids.

“Damage often occurs in kitchen and bathroom areas which can quickly spread to other living areas. The real problem is that if a Flexi-Hose fails when the home is unoccupied the ensuing water damage bill can run into the thousands of dollars.”

“The rubber hoses encased in braided stainless steel started being installed into homes as long as 25 years ago and quickly became an affordable alternative to copper pipes for internal water installations,” said Mr Heath.

“The varying quality of the materials used in the flexible hose manufacturing process is a major contributing issue.”

“Householders need to be aware that Flexi-Hose products have a useable safe lifespan of between five to ten years. After ten years it’s only a matter of time before the flexible hose may potentially fail.”

“If householders have any concerns about the presence of flexible hoses in their home they should engage a licenced plumber to conduct an inspection and if necessary to replace all at-risk hoses,” said Mr Heath.

Sure Insurance Flexi-Hose safety tips:

  • Arrange a licensed plumber to inspect all existing installed flexible hoses.
  • Replace all older or at-risk flexible hoses.
  • Do not attempt to do-it-yourself (DIY) as improperly installed hoses are the cause of many preventable incidents.
  • Be aware that some cleaning products stored under the sink are corrosive and may contribute to corrosion of the braided stainless steel hose sleeve.
  • If leaving the home for an extended period, turn off the water mains to prevent incidents.

Further information contact Mike Sopinski on 0421 052 598.

What to do in an emergency

If you’re in a life threatening emergency, call 000 or your local SES on 132 500 first.

If it’s not life threatening, report any loss to the police and keep a list of any items stolen or damaged.

Next, contact our team on 1300 392 535.

Fairness First

You’re in safe hands with Sure.

Sure Insurance is Queensland owned and operated. We have partnered with global insurer, Liberty Mutual Insurance Company (Liberty), who underwrite your policy. In Australia, Liberty is licensed and regulated by the Australian Prudential Regulation Authority (APRA) and meets all prudential requirements

All financial services in connection with your policy are provided by us, on behalf of Liberty, under our Australian Financial Services Licence (AFSL 506378). Contact us for more information.