Important Policy Documents

Home & Contents Insurance

Current Versions

A Product Disclosure Statement (PDS) tells you what you are covered and not covered for under the
policy.

 

A Key Facts Sheet (KFS) sets out some of the events covered and not covered by this policy and
other information you should consider. This sheet does not provide a complete statement of the cover
offered, exclusions, conditions and limits that apply under the policy. You should carefully read the
Product Disclosure Statement (PDS) and all policy documentation for more details.

 

A Financial Service Guide sets out the services that we offer you, how we and others are paid, how
we manage any potential conflicts of interest, arrangements we have in place to compensate clients
for losses, how you can access our internal and external complaints resolution processes.
The FSG is not intended to cover all services offered by us. If you need more information about the
matters covered in this FSG, please contact us.

 

Your duty of disclosure includes matters we specifically ask about when you apply for, renew or alter
your policy, and any other matters which might affect whether we insure you and on what terms.

 

A Supplementary PDS highlights the changes from the older version of the PDS to the current version
of the PDS.

 

Residential Strata Insurance

 

Current Versions

About Us

We’re bringing fairness to insurance

Fair is what insurance is supposed to be.

That’s why we created Sure Insurance for areas from Bundaberg to the Cape. We assess risk on an individual basis, not for a whole area. We give discounts for the things you’ve added to protect your place. And automatically cover you for things like flood, bushfire and cyclone. We support local tradies and we make sure we have the right people on the ground when it matters. Sure sounds fair to us.

About Us

We’re bringing fairness to insurance

Fair is what insurance is supposed to be.

That’s why we created Sure Insurance for areas from Bundaberg to the Cape. We assess risk on an individual basis, not just for a whole area. We give discounts for the things you’ve added to protect your place. And automatically cover you for things like flood, bushfire and cyclone. We support local tradies and we make sure we have the right people on the ground when it matters. Sure sounds fair to us.

Putting fairness first

Fairness is part of our DNA.

From the way we talk and the way we quote to prioritising local tradespeople where possible, we make sure that fairness informs every decision.

  • 1

    We act responsibly

    We do what’s right and we follow through

  • 2

    We are open

    We listen and engage with all people and possibilities

  • 3

    We keep it simple

    We keep things clear and transparent

  • 4

    We make things better

    We’re proactive and challenge the status quo

  • 5

    We put people first

    We act with empathy, dignity and respect

Working with
fair partners

We only work with people who are fair with their fees.
And where possible, we use local tradies and suppliers
for replacement and repairs.

Sure in the News

Our approach is to help Queenslanders from Bundaberg to the Cape. Discover how

About Us

We’re bringing fairness to insurance

Fair is what insurance is supposed to be.

That’s why we created Sure Insurance for areas from Bundaberg to the Cape. We assess risk on an individual basis, not for a whole area. We give discounts for the things you’ve added to protect your place. And automatically cover you for things like flood, bushfire and cyclone. We support local tradies and we make sure we have the right people on the ground when it matters. Sure sounds fair to us.

About Us

We’re bringing fairness to insurance

Fair is what insurance is supposed to be.

That’s why we created Sure Insurance for areas from Bundaberg to the Cape. We assess risk on an individual basis, not just for a whole area. We give discounts for the things you’ve added to protect your place. And automatically cover you for things like flood, bushfire and cyclone. We support local tradies and we make sure we have the right people on the ground when it matters. Sure sounds fair to us.

Putting fairness first

Fairness is part of our DNA.

From the way we talk and the way we quote to prioritising local tradespeople where possible, we make sure that fairness informs every decision.

  • 1

    We act responsibly

    We do what’s right and we follow through

  • 2

    We are open

    We listen and engage with all people and possibilities

  • 3

    We keep it simple

    We keep things clear and transparent

  • 4

    We make things better

    We’re proactive and challenge the status quo

  • 5

    We put people first

    We act with empathy, dignity and respect

Working with
fair partners

We only work with people who are fair with their fees.
And where possible, we use local tradies and suppliers
for replacement and repairs.

Sure in the News

Our approach is to help Queenslanders from Bundaberg to the Cape. Discover how

About Us

We’re bringing fairness to insurance

Fair is what insurance is supposed to be.

That’s why we created Sure Insurance for areas from Bundaberg to the Cape. We assess risk on an individual basis, not for a whole area. We give discounts for the things you’ve added to protect your place. And automatically cover you for things like flood, bushfire and cyclone. We support local tradies and we make sure we have the right people on the ground when it matters. Sure sounds fair to us.

About Us

We’re bringing fairness to insurance

Fair is what insurance is supposed to be.

That’s why we created Sure Insurance for areas from Bundaberg to the Cape. We assess risk on an individual basis, not just for a whole area. We give discounts for the things you’ve added to protect your place. And automatically cover you for things like flood, bushfire and cyclone. We support local tradies and we make sure we have the right people on the ground when it matters. Sure sounds fair to us.

Putting fairness first

Fairness is part of our DNA.

From the way we talk and the way we quote to prioritising local tradespeople where possible, we make sure that fairness informs every decision.

  • 1

    We act responsibly

    We do what’s right and we follow through

  • 2

    We are open

    We listen and engage with all people and possibilities

  • 3

    We keep it simple

    We keep things clear and transparent

  • 4

    We make things better

    We’re proactive and challenge the status quo

  • 5

    We put people first

    We act with empathy, dignity and respect

Working with
fair partners

We only work with people who are fair with their fees.
And where possible, we use local tradies and suppliers
for replacement and repairs.

Sure in the News

Our approach is to help Queenslanders from Bundaberg to the Cape. Discover how

Fairness First

You’re in safe hands with Sure.

Sure Insurance is Queensland owned and operated. We have partnered with global insurer, Liberty Mutual Insurance Company (Liberty), who underwrite your policy. In Australia, Liberty is licensed and regulated by the Australian Prudential Regulation Authority (APRA) and meets all prudential requirements

All financial services in connection with your policy are provided by us, on behalf of Liberty, under our Australian Financial Services Licence (AFSL 506378). Contact us for more information.