Start a Claim

Start a new claim at anytime or come back to a saved one when you’re ready. If you have all your information on hand, you can begin now.

What to do in an emergency

If you’re in a life threatening emergency, call 000 or your local SES on 132 500 first.

If it’s not life threatening, report any theft, burglary or malicious damage loss to the police and keep a list of any items stolen or damaged and if possible take pictures of damaged items.

Next, contact our team on 1300 392 535.

Start a claim over the phone

Talk to a Sure support team member now.

You’ll need:

  • Your personal details
  • Details of the incident
Give Us a Call on 1300 392 535

Start a claim online

Start your online claim submission here.

You’ll need:

  • Your personal details
  • Details of the incident
Start Your Claim
Fairness First

You’re in safe hands with Sure.

Sure Insurance is Queensland owned and operated. We have partnered with global insurer, Liberty Mutual Insurance Company (Liberty), who underwrite your policy. In Australia, Liberty is licensed and regulated by the Australian Prudential Regulation Authority (APRA) and meets all prudential requirements

All financial services in connection with your policy are provided by us, on behalf of Liberty, under our Australian Financial Services Licence (AFSL 506378). Contact us for more information.