Making claims a smooth and easy process?
WHAT TO DO IN AN EMERGENCY
If it’s not life threatening, report any theft, burglary or malicious damage loss to the police and keep a list of any items stolen or damaged and if possible take pictures of damaged items.
Next, call our team on 1300 392 535.
All you’ll need
- Your personal details
- Info about the incident
What to expect after you claim
- If you lodge a claim online with us you should hear from us within 2 business days
- We’ll aim to have an Assessor at your place within 5 working days
- Most claims are approved within 5 business days of Assessment
Call and speak to our Queensland-based team
We know claims
We’re proud of our claims process and the way we help our customers get back to normal. It doesn’t need to be a major event – if it’s a big thing to you, it’s a big thing to us.