Making claims a smooth and easy process?

Sure thing.



If you’re in a life threatening emergency, CALL 000 or your local SES on 132 500 first.

If it’s not life threatening, report any theft, burglary or malicious damage loss to the police and keep a list of any items stolen or damaged and if possible take pictures of damaged items.
Next, call our team on 1300 392 535.

All you’ll need

  • Your personal details
  • Info about the incident

What to expect after you claim

  • If you lodge a claim online with us you should hear from us within 2 business days
  • We’ll aim to have an Assessor at your place within 5 working days
  • Most claims are approved within 5 business days of Assessment

Call and speak to our Queensland-based team

We know claims

We’re proud of our claims process and the way we help our customers get back to normal. It doesn’t need to be a major event – if it’s a big thing to you, it’s a big thing to us.