Insurance advice for householders returning to flood-affected homes

Dec 19

As Sure Insurance disaster response teams start to assist flood and cyclone affected customers across Far North Queensland, the specialist Household Insurance provider has urged householders returning to homes to beware of potential danger and what to do before Insurance Assessors reach their property.

Bradley Heath, Managing Director of Sure Insurance said it’s critically important that householders with property damage lodge their claim as soon as possible.

The Sure Insurance dedicated event emergency telephone is 1300 395 535 or claims may be lodged at

“We are urging householders returning to flood affected homes to be aware of a number of critical safety issues and Insurance tips.”


  • Be aware of potential electrical danger if water has entered the property. Do not use electrical appliances that have been wet.
  • Make your home safe and as comfortable as possible by cleaning away water, mud or small debris that may have entered the house.
  • Be aware that flood water may contain sewage or other toxic materials and substances.
  • Remove water-damaged soft furnishings from the home and any other items that may present a health risk, including: carpets, curtains, mattresses, rugs and spoiled food.
  • Take photos or video of damaged property. Try to keep a small sample of items and coverings removed from the home.
  • Contact us before you attempt any major household repairs and do not authorise any building work, as unauthorised work may not be covered by your Household Insurance policy.
  • Don’t throw away items that could be repaired, unless they are a health risk. Make a compete list of each damaged item, and is possible a detailed description.
  • Keep your home well ventilated to help it dry, but do not leave your home open while unattended.

“We are prioritising customers with major property damage, and those with special needs circumstances such as health issues and specific medical requirements,” said Mr Heath.